Privacy Policy

Last updated: October 18 2018

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1. The Capptin Services

The Capptin Platform provides a marketplace where persons who seek transportation to certain destinations (“Riders”) can be matched with persons driving to or through those destinations (“Drivers”). Drivers and Riders are collectively referred to herein as “Users,” and each User shall create a User account that enables access to the Capptin Platform. Each person may only create one User account, and Capptin reserves the right to shut down any additional accounts. As a User, you authorize Capptin to match you with a Driver or Rider based on factors such as your location, the estimated time to pickup, your destination, user preferences, and platform efficiency, and to cancel an existing match and rematch based on the same considerations. For purposes of this Agreement, the driving services provided by Drivers to Riders that are matched through the Platform shall be referred to collectively as the “Services”. Any decision by a User to offer or accept Services is a decision made in such User’s sole discretion. Each transportation Service provided by a Driver to a Rider shall constitute a separate agreement between such persons.

2. Modification to the Agreement

In the event Capptin modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. Capptin reserves the right to modify any information referenced in the hyperlinks from this Agreement from time to time, and such modifications shall become effective upon posting. Continued use of the Capptin Platform or Services after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt out of arbitration (if applicable).

3. Eligibility

The Capptin Platform may only be used by individuals who can form legally binding contracts under applicable law. The Capptin Platform is not available to children (persons under the age of 18) or Users who have had their User account temporarily or permanently deactivated. By becoming a User, you represent and warrant that you are at least 18 years old and that you have the right, authority and capacity to enter into and abide by the terms and conditions of this Agreement. You may not allow other persons to use your User account, and you agree that you are the sole authorized user of your account.

4. Charges

As a Rider, you understand that request or use of the Services may result in charges to you (“Charges”). Charges include Fares and other applicable fees, tolls, surcharges, and taxes as set forth on your market’s Capptin Cities page (www.Capptin.com/cities), plus any tips to the Driver that you elect to pay. Capptin has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms to your market’s Capptin Cities page or quoting you a price for a specific ride at the time you make a request. Pricing may vary based on the type of service you request (e.g., Capptin Plus, Capptin SUV) as described on your market’s Capptin Cities page. You are responsible for reviewing the applicable Capptin Cities page or price quote within the Capptin app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.

There are two types of fares:

Variable Fares

Variable fares consist of a base charge and incremental charges based on the duration and distance of your ride. For particularly short rides, minimum fares may apply. Please note that we use GPS data from your Driver’s phone to calculate the distance traveled on your ride. We cannot guarantee the availability or accuracy of GPS data. If we lose signal we will calculate time and distance using available data from your ride.

Quoted Fares

In some cases Capptin may quote you a Fare at the time of your request. The quote is subject to change until the ride request is confirmed. If during your ride you change your destination, make multiple stops, or attempt to abuse the Capptin Platform, we may cancel the fare quote and charge you a variable fare based on the time and distance of your ride. Capptin does not guarantee that the quoted fare price will be equal to a variable fare for the same ride.

5. Payments

As a Rider, you understand that request or use of the Services may result in charges to you (“Charges”). Charges include Fares and other applicable fees, tolls, surcharges, and taxes as set forth on your market’s Capptin Cities page (www.Capptin.com/cities), plus any tips to the Driver that you elect to pay. Capptin has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms to your market’s Capptin Cities page or quoting you a price for a specific ride at the time you make a request. Pricing may vary based on the type of service you request (e.g., Capptin Plus, Capptin SUV) as described on your market’s Capptin Cities page. You are responsible for reviewing the applicable Capptin Cities page or price quote within the Capptin app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.

6. Communications

As a Rider, you understand that request or use of the Services may result in charges to you (“Charges”). Charges include Fares and other applicable fees, tolls, surcharges, and taxes as set forth on your market’s Capptin Cities page (www.Capptin.com/cities), plus any tips to the Driver that you elect to pay. Capptin has the authority and reserves the right to determine and modify pricing by posting applicable pricing terms to your market’s Capptin Cities page or quoting you a price for a specific ride at the time you make a request. Pricing may vary based on the type of service you request (e.g., Capptin Plus, Capptin SUV) as described on your market’s Capptin Cities page. You are responsible for reviewing the applicable Capptin Cities page or price quote within the Capptin app and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.